.Box Domains → Pricing, Partnerships & Retention

Owned the full product roadmap end-to-end: PRDs, Jira, QA, launch coordination, and release management.

Used purchase and market pricing data to design promotional and renewal pricing optimized for retention economics over first-year acquisition → 20% increase in domains under management and 50% renewal rate vs. <10% industry norm.

Synthesized support tickets, surveys and community signal into roadmap decisions and PRDs; used AI tooling to compress the discovery-to-spec cycle.

Managed the relationship with our core backend provider directly with their CEO → cut average resolution time on dependent tickets in half and improved roadmap milestone predictability.

Established a customer support triage framework with engineering and automated ticket consumption into Jira and sprint planning.

Sole product leader reporting directly to the CEO; operated as player-coach across product, growth and partnerships in the absence of dedicated marketing or BD.

Trained a Community Manager on PM execution (discovery, PRD writing, release coordination) and mentored a UX/UI Designer → expanded bench depth without new hires.

Built board-level strategy materials and delivered regular performance updates to executive leadership and board stakeholders.

Built a pipeline of integration partners anchored to feature releases → closed 7 strategic and technical partnerships with joint GTM plans, referral programs and co-marketed launches.

Launched a premium-inventory marketing site that drove several sales at 3000%+ over floor price, directly attributed to the site.